Issues with Home Depot Wood Flooring Products May Result in Class Action LawsuitMay 12, 2015
Consumer complaints about wood flooring products from Home Depot's Home Decorators Collection may result in a class action lawsuit.
Though these wood laminate products are marketed as easy to install, with a glueless locking system, consumers report that the flooring is extremely difficult to install and prone to warping. Some consumers have said that, despite marketing claims, glue is actually needed to properly install the flooring.
The Home Depot markets the wood laminate flooring products from its Home Decorators Collection as a convenient, do-it-yourself product that is easy-to-install and features a glueless locking system. But customers have reported that every panel of the "Distressed Brown Hickory 12 mm x 6.26 in. x 50.78 in. Laminate Flooring," must be glued down for the flooring to install correctly. In a website review, one customer wrote, "This flooring is total garbage. I purchased it for the look and price, which happen to be the only good things about it. Installing it without boards popping up all over is impossible unless you want to glue almost every panel together, which I do not. I will be taking it up and returning what I can so I can buy a laminate or hardwood with a true locking system." The consumer regrets not having "researched better . . . before buying this product and trying to save a few bucks."
Some customers have complained that some of the flooring panels were warped and, therefore, unusable. One customer described the flooring "a nightmare to install, planks were warped, so you have one straight piece and one warped piece." Out of 93 boxes, the customer returned 13 boxes with all the warped pieces from the 93 boxes. "Very poor quality," the customer declared. Complaints have come in from customers who said they had experience installing laminate flooring. One such customer wrote, "I have been installing laminate flooring for a long time. This product is difficult, no, very difficult, to install. At least 15 to 20 percent is warped in one direction or another and can't be used. Many pieces have separated edges you can't see until it is in and you have to back up again. Over-all a very poor product. Please ask for a true locking laminate and run if [Home Depot] suggests this." Another customer, who had installed a number of laminate floors called this "by far, the worst to install." The customer explained, "There is not enough tongue width to prevent the floor from wanting to lift between joints. The short joint will not always be tight because the base material of the laminate will be butted together, but the surface gap will vary. I am a long time Home Depot shopper; however, I am not at all satisfied with this product."
A number of dissatisfied customers are consulting attorneys to explore the possibility of a class action lawsuit over the product.