Recalled Samsung Galaxy Note 7 Phones Responsible for Childs InjurySep 13, 2016
Samsung has recalled the recently introduced Galaxy Note 7 smartphone amid increasing reports of the phone's lithium-ion battery catching fire.
The website ExtremeTech reports that over the weekend a six-year-old child in Brooklyn NY was injured when the Samsung Galaxy Note 7 he was holding caught fire in his hands as he watched a video.
The U.S. Consumer Product Safety Commission (CPSC) recommended that Galaxy Note 7 owners stop using the phones and turn them off because of the fire risk. Note 7 phones have caught fire or exploded mostly during charging, but also during use. Just before Labor Day weekend travel started, the Federal Aviation Administration (FAA) and many airlines told passengers not to charge the phones while on board or pack them in checked luggage.
Galaxy Note 7 phones are believed responsible for two fires that resulted in damage to a garage and to a vehicle. A St. Petersburg, Florida, man who had left his new Galaxy Note 7 charging in his Jeep Grand Cherokee looked out the window and saw the Jeep in flames. He told television station Fox13 that the phone had been charging in the Jeep's center console for just a few minutes before the fire erupted. The man said he was unaware of the recall, which the company has been handling on its own, not in conjunction with the CPSC.
In another incident, a South Carolina man believes his Galaxy Note 7 was to blame for a garage fire that seriously damaged in his house. The Samsung device was plugged into a wall outlet, where fire investigators say the fire began. The man told WMBF, an NBC affiliate, that an air compressor was also plugged in in the garage but the compressor was not turned on. Like the Florida Jeep owner, the South Carolina man claims he was unaware of the Samsung recall. Word of the recall spread through news reports and mobile carriers and retail chains like Best Buy and Target that sell the Galaxy Note 7.
On September 10, Samsung announced details of it exchange program for Galaxy Note 7 phones. On its website, Samsung urged “all customers to use this exchange program because your safety is our top priority. Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, we strongly advise that you replace it.”
Under the terms of the exchange program, U.S. purchasers have two options: Exchange the Galaxy Note7 device with a new Galaxy Note 7 (pending CPSC approval) or exchange the Note 7 for a Galaxy S7 or Galaxy S7 edge, including replacement of any Note 7 specific accessories and a refund of any price difference.
To compensate for the inconvenience, Samsung will offer every customer a $25 gift card or a bill credit.
The company website says Galaxy Note 7 owners should contact or visit the retail outlet where they purchased the device. Those who bought the Note 7 from Samsung.com should contact the company at 1-800-SAMSUNG. Customers with questions or concerns can also call 1-800-SAMSUNG.