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Thermomix Kitchen Appliance Users Have Serious Complaints

May 16, 2016

The high end kitchen appliance Thermomix has been found to have serious defects that may cause injury to its users. A cooker and processor in one, the Thermomix can cook pasta, stew meats, boil liquids, steam vegetable, crush ice and grill meats, and costs approximately $2,000, reports SBS News.

Choice, a consumer advocacy group, has collated a mass incident report. Forty-five people have reported being injured when using their Thermomix cooking appliance. To date, there have been 87 complaints, 18 of which required medical attention. Eight people were hospitalized, and one victim required treatment in a special burn unit for 3 weeks, according to the Guardian.

"Choice has received reports that lids have come off on their own (either propelling off or from vibrating into unlock mode while operating in anther function. There were also reports of consumers saying they have been harmed using their machine at lower speeds and of consumers who say they have been harmed because the measuring cup has been forced out of the lid," the report said. Choice documented 83 complaints regarding the TM31 model which was recalled in October 2014, SBS News reports.

There had been reports concerning the sealing ring that did not seal properly causing the contents to "explode" out of the container sometimes causing the serious, usually upper body, injuries, including burns. Yet, allegedly, many were told "user error" was to blame when they notified the company, reported Choice’s spokesman Tom Godfrey.

"A responsible company should have acted quickly to address any dangers with products but, based on consumer reports, Thermomix Australia took more than a year between initial notification and recall," Godfrey told.

Choice is working to move the Australian Competition and Consumer Commissioner (ACCC) to investigate the allegations, reports SBS News.

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