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Walgreens Accused of Overcharging Customers for Copies of Medical Records

Nov 18, 2014

The major retail pharmaceutical chain Walgreens has been accused of overcharging customers for copies of their medical records and the company could face a class-action suit over their charges for medical records.

The Walgreen Company, with headquarters in Deerfield, Illinois, is the largest drug retailer in the United States. Walgreen operates nearly 9,000 stores across the U.S. and in Puerto Rico, the U.S. Virgin Islands, and Guam.

Walgreens is accused of charging an exorbitant fee to provide a consumer with copies of his medical records. The man bringing the lawsuit was charged a flat fee of $55 for his records; but, according to the applicable state law, companies are limited in what they may charge for records. Legally permitted charges include:

  • $24.81 in handling charges
  • $0.93 per page for the first 25 pages
  • $0.62 per page for the next 25 pages
  • $0.31 for any more than 50 pages

The Walgreens pricing lawsuit includes allegations that Walgreens violates the Illinois Consumer Fraud and Deceptive Business Practices Act and the Uniform Deceptive Trade Practices Act. The lawsuit also alleges common law fraud and unjust enrichment against Walgreens.

In another Walgreens pricing matter, Missouri Attorney General Chris Koster announced an agreement with the company to end misleading advertising and overcharging in Missouri stores. The agreement resolves a lawsuit brought against the company for false, misleading, and deceptive retail pricing at a Walgreens store, according to CCHeadliner. The scheme involved alleged routine overcharging of customers. The Missouri stores will be monitored by an independent auditor until June 2017 to ascertain that advertised shelf tag prices are the same as the prices charged at the register.

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