When working with another driver’s insurance company to pay a car accident claim, there are some warning signs you need to look out for during the process. These signs should indicate to you that the insurance company is trying to underpay your accident claim.
The Insurance Company Wants to Record Your Statement
If the insurance company informs you that your phone call with an agent will be recorded for “quality assurance,” or if the agent tells you the company needs a recorded statement, know that you’re on the road to underpayment. Insurance companies use these recorded statements against you in every way possible. Their intent is not to ascertain the facts but to find information that will help them avoid payment completely or pay a reduced amount.
There is No Police Report from Your Accident
If the police did not respond to your accident or did not prepare a report over the phone, there is an extremely high probability that the insurance company is going to try to deny your claim. In the absence of that report, the situation becomes a battle of stories, your story versus the insured’s story, and the insurance company will use the insured’s story to its benefit.
The Insurance Company is Using an Outside Service for an Appraisal
If the insurance company tells you, it is using an outside service to appraise the damage on your vehicle, understand that this appraisal is not going to be helpful to your claim. The company will tell you the service is independent, but do not be fooled. Companies use these appraisers to get a lower value on the damage than would be generated from Kelly Blue Book. The goal is usually to pay you less money on your claim.
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