Positive: Professionalism , Quality , Responsiveness , Value
Edith Barrow
2 years ago
A large recall of about 165,000 Steelcase Cachet Swivel Chairs has been implemented, the U.S. Consumer Product Safety Commission (CPSC) and Health Canada (HC), just announced. The agencies advise that it is illegal to resell or to attempt to resell a recalled consumer product. The recalled Steelcase Cachet Swivel Chairs were manufactured in the United […]
A large recall of about 165,000 Steelcase Cachet Swivel Chairs has been implemented, the U.S. Consumer Product Safety Commission (CPSC) and Health Canada (HC), just announced. The agencies advise that it is illegal to resell or to attempt to resell a recalled consumer product.
The recalled Steelcase Cachet Swivel Chairs were manufactured in the United States by Steelcase Inc., of Grand Rapids, Michigan.
The front seat support part of the Steelcase Cachet Swivel Chair can crack and fail, posing a fall hazard to consumers. To date, the firm has received one report of a chair support failure resulting in a back injury.
This recall involves all Steelcase Cachet Swivel Chairs with model number 487 manufactured between May 2002 and October 15, 2009. The Cachet Swivel Chairs have a plastic slotted seat and back design; some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.
The recalled Steelcase Cachet Swivel Chairs were sold by authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company, and Sam Flax stores nationwide, as well as online, between May 2002 and November 2009 for up to $600.
The agencies note that Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed here.
For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts.
Chairs should be inspected for cracks in the front seat support according to the instructions posted. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
Steelcase can be reached, toll-free, at (800) 391-7194 between 8:00 a.m. and 5:00 p.m., Eastern Time, Monday through Friday, or at the firm’s website. Consumers can also email the firm at cachetrecall@steelcase.com