Microsoft has recalled about 2.25 million power cords for Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers that can overheat, posing fire or shock hazards. The Consumer Product Safety Commission (CPSC) says an additional 190,000 cords were sold in Canada, which joins in the recall. According to the CPSC, Microsoft has received […]
Microsoft has recalled about 2.25 million power cords for Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers that can overheat, posing fire or shock hazards.
The Consumer Product Safety Commission (CPSC) says an additional 190,000 cords were sold in Canada, which joins in the recall.
According to the CPSC, Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 devices. Surface Pro and Surface Pro 2 computers have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
The computers were sold at Microsoft stores, Best Buy, Costco and other stores nationwide, and online, from February 2013 through March 15, 2015. The retail price was between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
The CPSC advises consumers to unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. Consumers can contact Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online.
