Parker Waichman LLP is investigating claims that Genpact Services LLC and Nationwide Credit, Inc. engaged in illegal wiretapping in their attempts to collect debts from consumers. If you live in one of nine states where recording telephone calls without the consent of both parties is illegal, including Pennsylvania, California, Connecticut, Florida, Maryland, Massachusetts, Nevada, New Hampshire, and Washington State, and were contacted via telephone by either Genpact Services or Nationwide regarding a debt, you may have been a victim of illegal wiretapping.
Lawyers at Parker Waichman LLP who litigate consumer protection claims and class action lawsuits are investigating allegations that Genpact Services and Nationwide Credit violated state laws in Pennsylvania, California, Connecticut, Florida, Maryland, Massachusetts, Nevada, New Hampshire, and Washington State by contacting consumers by phone and failing to inform them that the phone calls were being recorded. If you were contacted by Genpact Services and Nationwide Credit while living in one of these states, you may be entitled to join a class action lawsuit seeking damages on behalf of victims of illegal wiretapping. To learn more about the legal remedies available to you, please contact Parker Waichman LLP today for a free class action lawsuit consultation.
Genpact Services and Nationwide Credit Wiretapping Allegations
Both Genpact and Nationwide Credit are hired by creditors to collect debts allegedly owed by consumers. As part of their collection efforts, representatives of both Genpact and Nationwide Credit contact purported debtors in their homes via telephone. Allegedly, those phone calls are recorded but consumers are not warned of this fact, and their consent to the recording is not obtained by the Genpact and Nationwide Credit debt collectors making the calls.
Nine states currently have laws on the books that require two party consent for the recording of telephone calls. That means that both the caller and the recipient must be informed that a call is being recorded, and both must consent to the recording. The nine states that require two party consent are:
- New Hampshire
- Washington State
Debt collectors for Genpact Services and Nationwide Credit often make multiple phone calls – sometimes dozens – to a single consumer in order to collect an alleged debt. The companies’ alleged practice of failing to inform consumers that calls are recorded would have resulted in thousands of violations in each of the nine states were the recording of telephone calls requires consent of both parties.