The lawyers and attorneys at our firm are investigating a possible class action lawsuit against Sears Roebuck & Company because of the retailer’s failure to honor warranties involving its garage door openers. Our consumer fraud lawyers have uncovered many instances where Sears has failed to provide repairs free of charge for defective garage door openers still covered under warranty.
Sears claims to offer the best garage door warranties in the industry. But millions of Sears garage door opener customers report getting the run-around when they try to execute their warranty. Our consumer fraud lawyers have uncovered a pattern by which Sears avoids fulfilling the obligations set forth in its own warranties.
As a result, customers who have tried to have their defective Sears garage door openers repaired under warranty often end up paying out substantial amounts of money. Our consumer fraud lawyers are committed to helping anyone who was forced to pay for a garage door opener repair when the device was still covered under warranty recoup their costs.
Authorized Sear’s Service Centers
Several consumers have reported that when they took their Sears garage door opener to an authorized service center for repair, the center was unable or unwilling to do the repair onsite. They were also told by Sears personnel that the devices could not be sent to another service center for repair, and that the customer would have to schedule a service call in their home – a call for which their was a $65.00 fee.
Customers have claimed that when they purchased their garage door opener, they were not made aware that this fee would not be covered. Nor were they told that the device could not be repaired at a service center, and would require an expensive service call.
Our consumer fraud lawyers believe that this has occurred far to often to be mere coincidence. By failing to provide a mechanism by which the garage door opener can be fixed free of charge – as promised by the warranty – Sears is in violation of the agreement. The consumer fraud lawyers at our firm further contend that Sears employs this system as a way to knowingly bilk customers out of a fee that, under the warranty, should not be charged.
Some consumers have also reported that when they tried to get their Sears garage door opener repaired, they were told the warranty had expired when in fact it had not. One consumer related a story in which he brought a garage door opener that he had purchased just over a year before to a Sears service center for repair. He was told the parts/labor warranty was good for only one year and no longer applied. This, despite wording on the garage door opener box that clearly stated the warranty was good for four years. Despite repeated appeals, Sears refused to honor this customer’s warranty.
Failure To Uphold Warranty Contract
In fact, Sears has refused to honor garage door opener warranties for thousands of customers. Our consumer fraud lawyers believe that the enormous number of complaints regarding these warranties is evidence that Sears never intended to honor them in the first place.
Sears failure to stand behind its warranty has cost the purchasers of its garage door openers hundreds of dollars, and Sears has likely collected thousands – if not millions – of dollars in service fees for which it was never entitled. Our consumer fraud lawyers want to make sure Sears is held accountable for this warranty fraud.
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