WASHINGTON, DC – The Consumer Products Safety Commission (CPSC) has issued a recall of Ellipsis Jetpack Mobile Hotspots due to a potential fire hazard risk. According to the CPSC, the lithium-ion battery in the Ellipsis Jetpack Mobile Hotspots has been reported to overheat and catch fire. The purchasers of the recalled hotspot devices should stop using the devices to avoid fire and burn risks.
Users reduce the risk of property damage, injury, and death by powering off the unit, unplugging it from any power source, and then storing the unit in a place away from children. The area should be fire-resistant. For example, the report recommends placing the device on top of a hard surface that also offers adequate ventilation around the unit and is located far away from flammables until the device can be returned to a Verizon retail store.
If purchasers must use the hotspot for internet access, they are advised to take the following actions:
- Turn the affected hotspot “on” and unplug the device to allow the hotspot to download two over-the-air automatic software updates. This enables the device’s identifying number to be displayed on its scrolling screen and also prevents the device from charging when the device is plugged into a power source and turned on.
- Once the software update has been updated, users should leave the hotspot modem powered “on” while the unit is plugged in. The hotspot will turn off automatically when the device is not being used. Make sure the device is always turned off, unplugged from a power source, and securely stored.
Users may visit www.EllipsisJetpackRecall.expertinquiry.com or visit the “Recalls” page on www.verizon.com for more information and to receive a free replacement hotspot. The recalled unit must be returned in order for safe disposal.
Students who received the free hotspot from their school should follow the same process to receive a replacement hotspot. There were over 2.5 million hotspots recalled. The Ellipsis Jetpack mobile hotspots are dark navy plastic oval electronic devices that are around 3.5 inches wide and about 2.25 inches tall. The “Verizon” logo is printed on the front of the device under the digital display window. The charger has a sticker on the wire with the following text ” Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.”
Verizon has reported 15 incidents of the devices overheating and causing a fire in six incidents. Two people have received burn injuries.
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