Positive: Professionalism , Responsiveness Thank you so much to the team, particularly Benita Rollis, who handled my concerns promptly, efficiently and compassionately. Thank you again Benita for your help and kindness.
Christine M
2 years ago
SRAM LLC, of Chicago, Ill. has recalled about 2,400 Speed SRAM Bicycle Chains with PowerLock connector links. According to the recall notice, the PowerLock connector links, used on bicycle chains, are brittle and can crack, allowing the chain to separate from the bicycle and posing a fall hazard to the rider The recall involves SRAM […]
SRAM LLC, of Chicago, Ill. has recalled about 2,400 Speed SRAM Bicycle Chains with PowerLock connector links. According to the recall notice, the PowerLock connector links, used on bicycle chains, are brittle and can crack, allowing the chain to separate from the bicycle and posing a <"https://www.yourlawyer.com/practice_areas/product_liability">fall hazard to the rider
The recall involves SRAM PowerLock connector links, which are sold individually, on 10-speed bicycle chains and as original equipment on some bicycles. The recalled PowerLock connector links are identified by a date code of M or N, which is located on the side of the PowerLock connector link. 10-speed SRAM chains that were equipped with recalled PowerLock connector links include the following chain model numbers: PC-1030, PC-1050, PC-1070, PC-1090 and PC-1090R. The recalled chains were also installed on some Guru, Surly, Salsa, BMC, Serotta, Seven, and Ridley brand complete bicycles.
The individual PowerLock connectors and bike chains with these connectors were sold from January 2009 through August 2009; bicycles with affected chains were sold from April 2009 through August 2009. PowerLock connector links were sold separately for about $5 or as part of 10-speed chains for between $35 and $85.
According to the recall notice, one incident involving the recalled PowerLock connector links has been reported in the United States and three outside. No injuries have been reported.
Consumers should immediately stop using the recalled PowerLock connectors, chains and bicycles with these connectors and contact their SRAM retailer for a free replacement PowerLock connector link. For additional information, contact SRAM at (800) 346-2928 between 9 a.m. and 5 p.m. Monday through Friday CT or visit the firm’s Web site at www.sram.com.